Question 1

What types of facilities do you clean?

Accepted Answer

We clean offices, medical and dental suites, retail, restaurants, schools, studios/gyms, multi-tenant buildings, light industrial and service trades, and campuses across Macomb, Oakland, and Wayne counties. We do not handle sharps, hazardous or regulated waste, or airside airport operations.

Question 2

How do you price services?

Accepted Answer

Pricing is based on scope and frequency—square footage, surface mix (VCT/LVT, carpet, tile), traffic levels, number of restrooms, and add-ons like windows, carpet cleaning, strip and wax, or deep cleans. You receive an itemized, no-obligation proposal with clear inclusions and exclusions.

Question 3

Can you work after hours or on weekends?

Accepted Answer

Yes. We offer after-hours, early morning, weekend service, and day porters for midday restocks, spill response, and touchpoint sanitizing—scheduled around your busiest times.

Question 4

Do you require long-term contracts?

Accepted Answer

No long lock-ins are required. Many clients choose annual agreements for planning and savings, but we also support month-to-month and project-based services.

Question 5

Do you supply paper goods, soaps, and liners?

Accepted Answer

Your choice. We can supply and track consumables billed at cost or use your preferred brands, including eco options. Replenishment schedules are documented in your site playbook.

Question 6

What floor care do you offer?

Accepted Answer

Daily maintenance plus periodic VCT strip and wax, LVT top-scrub and recoat, tile and grout machine scrubs, concrete autoscrub/burnish, and entry-matting strategies to protect finishes and traction.

Question 7

How do you clean carpets?

Accepted Answer

We use low-moisture encapsulation for appearance maintenance and hot-water extraction for restorative results. We spot-treat stains and manage moisture for fast reopening times.

Question 8

Are your teams vetted and insured?

Accepted Answer

Yes. Our teams are background-checked, trained, and supervised. We carry commercial liability and workers’ comp, follow SDS/OSHA-aligned practices, and respect all access and alarm protocols.

Question 9

Can you use green or low-odor products?

Accepted Answer

Absolutely. We match chemistry to your surfaces and sensitivities, offering low-odor and eco product lines with HEPA filtration where specified.

Question 10

How do you ensure quality and communication?

Accepted Answer

We use room-by-room checklists, scheduled supervisor inspections with photo notes, and one accountable point of contact. Issues are logged to closure with proactive recommendations before audits or events.

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